Terms and Conditions

Part A — Website, inquiries, and demonstrations

1. Website use and authority

You may use the Website for lawful purposes, including learning about our work, contacting us, and evaluating our services. When you are given notice of these Terms and use or expressly accept them in a manner that establishes agreement under applicable law, the applicable provisions govern that use. Paid service enrollment requires the separate affirmative acceptance described in Section 6.

You must be at least 18 years old and have the authority to enter a binding agreement to purchase services. If you act for a business, you represent that you are authorized to bind that business. Ordinary Website use does not make an individual personally responsible for a business’s service fees solely because that individual is its contact person.

2. Acceptable use

Do not use the Website or demonstrations to violate law, infringe another person’s rights, impersonate others, transmit malicious software, attempt unauthorized access, extract confidential information or credentials, or interfere with service operation. Do not intentionally generate excessive calls or automated traffic that disrupts a demonstration or creates unreasonable costs. Reasonable manual testing of features offered for demonstration is permitted.

We may restrict access reasonably necessary to address misuse, security threats, or legal requirements. This provision does not restrict rights that applicable law makes nonwaivable.

3. Website content and intellectual property

We and our licensors retain the rights in our Website, branding, software, and materials. You may view and reasonably copy public materials for your own internal evaluation of our services, while preserving ownership notices. Other copying, redistribution, or commercial exploitation requires permission unless permitted by law.

Website descriptions are general information. Features, examples, and availability may change. A purchase is governed by the service agreement and order accepted for that purchase, rather than by a general statement about our capabilities.

4. Demonstrations and external services

Demonstrations may use fictional businesses, sample information, and simulated appointments. Unless a demonstration expressly says otherwise, it does not book a real contractor, arrange field service, provide a binding quote, or establish a client relationship. AI responses may be incomplete or incorrect.

Use sample information where possible. Do not provide another person’s private information or sensitive information in a demonstration. Any processing or recording of demonstration calls must be described through the applicable call notice or service privacy notice; these Terms do not replace notices or consent required from callers.

External websites and services, including payment and scheduling services, operate under their own applicable terms and privacy notices. Linking to a third party does not guarantee its performance or endorse every statement it makes.

5. Website privacy and inquiries

Our Privacy Policy, linked from the Website, describes information collected through the Website and general business inquiries. Information processed in client deployments is addressed in Section 15 and applicable deployment notices or data agreements. Accepting these Terms does not supply consent for unrelated marketing or for recording another person’s calls.

Part B — Inbound phone agent pilot agreement

6. Enrollment and the service agreement

The pilot is a paid managed service for business use, initially offered to tree-service businesses. “Client” means the business identified in the accepted order and payment records.

Enrollment occurs when, after scope confirmation, Client affirmatively accepts these Terms through a checkout checkbox or another written acceptance method and makes the required initial payment. The accepted order, the scope confirmation, and Parts B and C together form the pilot service agreement. We will provide or make available an electronic copy of the accepted terms and order.

The scope confirmation may be an email or other written record accepted by both parties. It identifies the business and location covered, call routing, supported calendar, intake and booking rules, notification recipients, escalation procedure, recording settings, and relevant access requirements. It does not require a separate paper signature. Material additions or changes require agreement under Section 18.

A separately signed agreement controls a conflict if it expressly addresses that conflict. A mutually accepted order controls expressly stated variations; otherwise, Part B controls over the general Website terms. A separately executed data processing agreement controls conflicting provisions about processing personal information. No inquiry, demo response, or informal AI-generated statement changes pricing or the agreement.

7. Included pilot service

Unless the accepted order expressly states otherwise, the pilot covers one business at one location, one agreed inbound phone workflow, and one supported estimate calendar. We provide:

• Configuration using Client's approved business name, services, service area, hours, intake questions, and answers.
• Inbound answering for the agreed missed-call, overflow, and after-hours situations.
• Collection and confirmation of caller contact details, property location, and requested work.
• Basic checks against Client's approved service-area and service-type rules.
• Direct booking of estimate visits into approved calendar slots, where the agreed integration supports booking.
• Callback-request handling when booking is unavailable or human confirmation is needed.
• Human handoff or escalation using the agreed contacts and rules, where supported by the phone configuration.
• Call summaries delivered through the agreed notification workflow.
• Configuration, launch testing, ongoing operational monitoring, and routine adjustments to the agreed workflow.
• The monthly usage allowance in Section 9, with automatic additions under Section 11.

An estimate booking is an appointment for Client to evaluate possible work. It is not a confirmed job, guaranteed sale, authorization to perform work, or binding project quote. Client authorizes the agent to create estimate appointments within the approved rules and is responsible for honoring or promptly correcting those appointments.

The pilot does not include autonomous crew dispatch, tree-risk assessments, emergency response, binding project prices, guaranteed arrival times, outbound sales calls, marketing texts, collection of card details by the agent, human receptionists, or continuous human supervision. Additional locations, calendars, substantial workflow changes, and custom integrations require separate written scope and pricing. Recording a callback request does not mean the agent will place an outbound callback.

8. Client responsibilities and launch approval

Client will provide accurate business information, authorized system access, calendar availability, service rules, designated contacts, and timely feedback. Client is responsible for its licenses, insurance, field services, estimates, prices, customer commitments, and compliance in its own business.

Client will review the proposed call flow and representative tests, identify inaccuracies, and approve the configuration and go-live date in writing. Silence does not constitute launch approval. After launch, Client will maintain current information, review delivered summaries and appointments, respond to callback requests, and promptly report material errors.

Client must keep an operational human callback or fallback route and an accurate escalation contact. We will agree on what happens when a transfer fails or an escalation contact cannot be reached. Client must not direct the agent to conceal its AI identity, misrepresent qualifications, bypass required notices, or make promises beyond its approved authority.

9. Pilot fees

All amounts are in U.S. dollars. Applicable taxes, if any, are additional and will be disclosed on the relevant checkout or invoice.

The base fee covers the agreed management service and included usage. Standard telephone and AI processing costs for the agreed deployment are included in these prices. Client remains responsible for charges from its existing carrier, calendar, CRM, or other separately held accounts. We will not impose extra integration, transfer, or provider charges beyond this agreement without Client’s written approval.

10. Activation, service months, and automatic renewal

Both the $500 setup fee and the $350 first-month fee are collected upfront. The first service month begins when the approved agent goes live, not when Client pays for setup. We will confirm the activation date, service-period boundaries, and next renewal date in writing. The prepaid $350 covers that first live service month; it is not charged again at activation.

The subscription then automatically renews for successive service months at $350 per month unless canceled under Section 13. The next base payment is due one month after activation. The billing system’s monthly anniversary schedule applies, using the last available day when a month does not contain the relevant anniversary date. Service periods are measured between the stated billing timestamps, without overlapping usage.

No monthly renewal fee accrues before activation. Delays in onboarding do not consume the prepaid service month. We will agree on launch timing after reviewing compatibility and receiving the required information and access; a fixed launch deadline applies only if expressly agreed in writing.

11. Usage measurement and automatic additions

Usage measures the elapsed time the deployed AI handles connected calls, including conversational pauses and scheduling or information lookups. We aggregate connected AI time across the service month; we do not round every individual call up to a whole minute. Development, launch-testing, and other calls identified as our service tests are excluded, as is human-only time after a completed transfer.

Calls actually handled by the deployed agent count even if they do not produce an appointment, or are wrong numbers or unsolicited calls. Blocked calls that never connect to the agent do not count. If a transferred call returns to the AI, only the additional AI-handled time counts. Minute allowances do not guarantee a particular number of calls, appointments, or jobs.

By enrolling, Client authorizes automatic $75 charges for additional 250-minute blocks when the available allowance is exceeded. There is no built-in monthly spending cap unless the parties agree to one in writing.

The addition process is:

1. We send a usage notice to the designated billing contact when recorded usage reaches 80% of the then-current allowance.
2. Once usage exceeds that allowance, we add 250 minutes for the current service month and charge $75 to the authorized payment method. We send notice of each addition and charge.
3. The process repeats as needed. If concurrent calls or delayed reporting cross multiple block boundaries, multiple blocks may be required; the charge notice will identify their number and amount.
4. Additions do not reset the billing date. Unused minutes expire at the end of that service month and do not roll over.
5. At renewal, the service resets to the $350 base fee and a new 500-minute allowance. A higher-usage month does not permanently increase the base subscription.

We will make reasonable efforts to deliver usage notices promptly. Reporting or email delivery delays do not increase the rate, change the measurement method, or remove Client’s ability to dispute inaccurate charges. Notices are informational and are not an approval request for each previously authorized addition. We will not deliberately suppress the promised notices.

These are cumulative usage totals, not different feature packages. The one-time setup fee and any applicable taxes are additional. For example, 600 minutes of usage triggers one $75 addition, making that month’s service charge $425. The next month starts again at $350 with 500 minutes. Exactly 500 minutes does not trigger an addition; usage above 500 does.

12. Payment authorization and billing questions

Client authorizes IntuitionMind, through Stripe or the payment processor identified at checkout, to securely save the payment method for this agreement and charge the $850 initial payment, recurring $350 monthly fees, and variable $75 usage additions described above. Usage additions may be charged between renewal dates without Client being present at checkout. This authorization does not cover unrelated purchases or unapproved changes in scope or rates.

Client will keep an authorized payment method and billing email current. We may retry an unsuccessful authorized charge, notify Client of the failure, and request an alternative payment method. We may suspend the affected paid service after notice and a reasonable opportunity to resolve nonpayment, or sooner if continued use creates a material payment or security risk. Suspension does not permit billing for new service periods after cancellation takes effect.

Contact support@intuitionmind.ai promptly with billing questions. We will investigate disputed usage and provide available supporting records. We will correct duplicate, unauthorized, or inaccurate charges. Nothing in these Terms removes applicable rights to dispute a charge through a payment provider or under law.

13. Cancellation, refunds, and termination

Cancel by emailing support@intuitionmind.ai before the next renewal timestamp. Include the business name and account email so we can identify the subscription. An enabled online cancellation option may also be used, but is not required. Cancellation is effective based on receipt of the request, rather than the date we acknowledge it; a timely request is not delayed by weekends or processing time. We will confirm the service end date in writing.

Unless Client requests an earlier shutdown, cancellation stops renewal and service continues through the current paid service month. Usage additions can still occur while the service remains active. A request for earlier shutdown will be coordinated with Client’s replacement routing; stopping billing renewal does not by itself change forwarding on Client’s existing carrier account. Charges properly incurred before service ends remain payable, even if finalized afterward.

Before activation: The prepaid $350 first-month fee is refundable if the deployment is canceled before it goes live. The setup fee pays for configuration and launch preparation. If setup has not begun, it is refundable. If setup has begun but is incomplete, we may retain only the reasonable, documented portion attributable to work already performed and any specifically approved, nonrecoverable costs, up to $500 in total. Once the agreed setup work has been completed, the setup fee is nonrefundable except as provided below or required by law. We do not retain payment for setup work not performed.

After activation: Voluntary cancellation does not ordinarily produce a prorated refund of the current service month’s fee, completed setup, or usage blocks already triggered. Unused minutes have no cash value. These provisions do not override refunds for billing errors, our unremedied material breach, our early termination without Client fault, or rights required by law.

Either party may terminate for the other’s material breach if the breach remains unresolved ten business days after written notice describing it, unless the breach cannot reasonably be cured or immediate action is needed for unlawful activity or a material security or safety threat. We may suspend the affected functionality promptly in those circumstances and will notify Client as reasonably practicable.

We may discontinue the pilot or a deployment without Client fault on at least 30 days’ written notice. If we end service early without Client fault, or Client terminates for our unremedied material breach, we will refund prepaid fees for the unused service period and any unused portion of paid usage additions, together with unearned setup charges where applicable. If we cannot deliver the agreed initial deployment for reasons attributable to us and Client elects to end the project, we will refund the initial $850. Refunds due under this section will be initiated within ten business days; processor posting times may vary.

If onboarding stalls, we may propose a revised timetable or close the project after written notice and a reasonable opportunity to respond. The pre-activation refund rules still apply. Cancellation does not require a sales call or a reason for leaving.

14. Operating limitations, support, and emergencies

We will perform the managed implementation with reasonable care and skill. Monitoring means periodic operational checks and review appropriate to the pilot; it does not mean a person listens to every call or provides 24/7 technical support. Routine requests may be sent to support@intuitionmind.ai. A specific response-time or uptime commitment exists only if separately agreed in writing.

Calls depend on telephone carriers, voice and AI providers, calendars, internet services, and Client’s systems. Outages, delays, capacity limits, transcription errors, incorrect responses, failed transfers, and scheduling conflicts can occur. We will make reasonable efforts to investigate reported issues, correct configuration problems within our control, and coordinate an agreed fallback. We do not guarantee that every call will be answered, every integration will remain available, or any particular commercial result will occur.

The pilot is not an emergency response or safety-assessment service. The agent must not determine whether a tree, structure, or power line is safe, promise rescue, or independently dispatch a crew. The approved workflow will direct callers describing an immediate threat to appropriate emergency or utility services and use Client’s escalation procedure where applicable. Neither Client nor callers should rely on the agent as their sole means of obtaining urgent assistance.

15. Call data, privacy, recording, and security

Client retains its rights in the business and caller data supplied or collected for its deployment, subject to the rights of the individuals concerned. Client authorizes us to process that data only as reasonably needed to implement and operate the agreed service, provide support, protect security, meet legal obligations, and administer the relationship.

Service data may include names, phone numbers, property addresses, service requests, appointment information, call timing, transcripts, summaries, and audio recordings where enabled. For caller data processed on Client’s behalf, Client determines the business purposes and lawful instructions, and we act as its service provider or processor to the extent those roles apply under relevant law. We separately manage our own business contact, billing, security, and legal records for their applicable purposes.

Client is responsible for having the right to provide data and request processing, publishing appropriate notices to its callers, and obtaining any required permission for its business’s use of the service. We are responsible for configuring the agreed notices and controls and for complying with obligations applicable to our own processing. Client’s checkout acceptance does not constitute a caller’s consent to recording or other processing.

Before live use, the parties will agree on an opening AI disclosure, any recording or transcription notice and consent flow, the procedure for callers who decline, and the retention settings. Retained audio recording will not be enabled without an agreed notice and consent procedure appropriate to the deployment. A caller who declines must receive the agreed alternative, such as an unrecorded human route where available; continued recording must not be assumed to be permitted. The agent’s opening should identify it as an AI assistant.

We may use appropriately authorized staff, contractors, and providers, such as Twilio for telephony and ElevenLabs for voice-agent processing, together with agreed calendar, hosting, notification, and payment providers. They may process information in the United States or other locations. We will restrict access according to business need and use appropriate contractual and technical safeguards. Client may request information about relevant providers. Any additional data processing agreement or transfer mechanism required by applicable law must be arranged before the affected processing begins.

We will not sell caller information, redirect Client’s inquiries to other businesses, use identifiable calls as public demonstrations, or use Client’s identifiable caller content to train general-purpose AI models without separate express authorization. We may use operational statistics that do not identify Client or callers and cannot reasonably be used to reidentify them to improve service operation.

The service is intended for ordinary business intake. Do not direct it to collect payment-card details, Social Security numbers, medical records, passwords, or other sensitive information unnecessary to the agreed workflow. Specialized regulated-data processing is outside the pilot unless separately approved in writing.

We will use reasonable safeguards and notify Client without undue delay after confirming unauthorized access to Client personal information in systems we manage, subject to applicable law and legitimate investigation needs. No electronic system can be guaranteed completely secure.

The deployment’s retention schedule will be documented before launch. The service is not a permanent archive; Client should retain needed summaries and business records in its own systems. On termination, Client may request a standard export of then-available Client data within 30 days. After that period, we will delete or deidentify remaining Client data within a reasonable period, subject to agreed retention settings, backup cycles, legal holds, and records reasonably required for billing, security, or legal obligations. Retained data remains subject to appropriate confidentiality and use restrictions. Custom migrations require separate scope approval.

16. Confidentiality

Each party will protect the other’s nonpublic business information and disclose it only to people or providers who need it for the agreement and are subject to appropriate confidentiality duties, or as required by law. Each party will use reasonable care and use confidential information only for the agreement and legitimate legal or security purposes.

This obligation does not cover information independently developed, lawfully received without a duty of confidentiality, already lawfully known, or publicly available without a breach. Required legal disclosure will be limited as reasonably possible, with notice where legally permitted. Confidentiality duties continue after termination for as long as the information remains confidential.

17. Service ownership, telephone numbers, and offboarding

Client retains its rights in its business materials, trademarks, existing telephone numbers, and Client data. Client grants us a limited license to use those materials to provide the service. We retain our software, prompts, reusable workflows, templates, methods, and other service technology, including improvements, subject to Client’s underlying rights in its materials. Setup purchases implementation work and service access; it does not transfer our platform, source code, credentials, or a third party’s technology.

Client may continue to use delivered call summaries, appointment records, and exports for its own business after termination. We may reuse general know-how and nonconfidential techniques, but not Client’s confidential information or identifiable caller data. Use of Client’s name or logo in public marketing or a case study requires separate permission.

The scope confirmation will identify whether Client keeps an existing number and forwards calls, or uses a dedicated number provisioned through our provider account. Client-owned carrier accounts remain Client’s responsibility. We may maintain dedicated service numbers in a client-specific subaccount under our account with a carrier provider.

For a number dedicated to Client, we will reasonably cooperate with an authorized transfer or porting request where the carrier supports it, and will identify any unavoidable third-party charges in advance. Shared demo numbers and internal infrastructure numbers are excluded. Portability and timing depend on the carrier; we do not promise an instant transfer. A billing dispute does not itself authorize us to withhold a transfer we are legally required to facilitate.

Before disconnecting a dedicated number, we will give Client reasonable notice and an opportunity to arrange a supported transfer. Client should request transfer before the service end date and remove or update forwarding. Any extended number retention or transition work beyond ordinary offboarding must be expressly agreed, including its price; there is no automatic new fee or service renewal for offboarding.

18. Pilot status and changes in scope

The pilot is an initial paid deployment intended to evaluate service fit and refine the workflow with Client feedback. It is not a free trial, performance guarantee, or commitment to unlimited development. We may adjust implementation details and providers as reasonably necessary to maintain the agreed service, subject to privacy obligations and notice of material operational changes.

Material changes to Client’s scope, rates, included minutes, or automatic usage charges require a written agreement, including affirmative electronic acceptance. They will not be imposed retroactively. If the parties do not agree on a proposed change, either may end the service under Section 13. Ordinary updates to business answers, hours, or routing contacts remain included when they fit the agreed workflow.

Part C — General legal terms

19. Warranties and disclaimers

The reasonable-care commitment and express obligations in Part B remain in effect. Subject to those commitments and rights that cannot legally be excluded, the Website, demonstrations, and service technology are provided as available, without additional implied warranties of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation.

We do not guarantee call volume, conversion rates, attendance at estimates, jobs, revenue, profits, cost savings, or particular AI output. These disclaimers do not excuse failure to perform an express contractual obligation or limit remedies that law makes nonwaivable.

20. Limits on liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, business opportunities, or goodwill arising from the agreement, even if advised of their possibility.

For claims relating to a paid pilot deployment, each party’s total aggregate liability under or in connection with the agreement will not exceed the greater of $850 or the total fees paid or payable by Client for that deployment during the six months preceding the event giving rise to the claim. For a visitor’s claim arising solely from free Website or demo use, our aggregate liability will not exceed $100, where lawful.

These exclusions and caps do not limit a party’s fraud, willful misconduct, gross negligence, liability that applicable law prohibits limiting, Client’s obligation to pay properly incurred fees, or our express refund obligations. Mandatory protections, including any applicable rights relating to death or personal injury, remain in effect. The limits otherwise apply regardless of legal theory and to the indemnity in Section 21 where legally permitted.

21. Third-party claims

Each party will defend the other against a third-party claim to the extent caused by the indemnifying party’s unlawful instructions, infringement by materials it supplies without authorization, or willful misconduct in connection with the agreement, and will pay resulting damages finally awarded or settlements it approves. Client’s obligation also covers third-party claims arising from Client’s actual field services, to the extent caused by Client or its personnel.

This obligation does not cover loss caused by the other party’s negligence, misconduct, or breach. The party requesting protection must give prompt notice, provide reasonable cooperation at the defending party’s expense, and allow reasonable control of the defense. No settlement may admit fault for, impose nonmonetary duties on, or fail to release the protected party without its written consent. Section 20 applies.

22. Governing law and disputes

Michigan law governs these Terms and the pilot agreement, without applying conflict-of-law rules, except where mandatory law requires otherwise. Subject to nonwaivable rights and applicable jurisdiction requirements, disputes will be brought in the state courts located in Livingston County, Michigan, or the federal courts for the Eastern District of Michigan.

Before filing a claim, the parties should attempt in good faith to resolve it through their designated contacts. This does not prevent urgent relief or suspend a filing deadline. These Terms do not require arbitration or waive a nonwaivable right to bring a claim.

23. Notices and updates

Send service, cancellation, and legal notices to support@intuitionmind.ai. We may send account, billing, usage, and contractual notices to Client’s designated email address. Client must keep it current. The parties agree to use electronic records for the service agreement and may retain or print copies. Consent to service notices does not enroll Client in optional marketing.

We may update Website terms prospectively by posting a dated version and providing additional notice where required. Updating this page does not retroactively change a paid order. Changes to an existing pilot agreement require acceptance under Section 18 or another valid written amendment. The version accepted at enrollment remains applicable until validly amended.

24. Other provisions and contact information

The applicable accepted documents form the entire agreement for the pilot and replace earlier discussions about that order. No waiver is effective unless given by the party granting it. If a provision is unenforceable, it will be limited or severed as necessary, and the remainder will continue where lawful.

Neither party is the other’s employee, legal partner, or general agent. Client’s limited authorization for estimate booking does not authorize us to bind Client to field work or other contracts. Neither party may assign the agreement without consent, except to a successor in a merger or sale of the relevant business that assumes its obligations and can lawfully meet them, with notice to the other party.

Neither party is responsible for delay caused by events reasonably beyond its control, provided it uses reasonable efforts to reduce disruption and gives appropriate notice. This does not excuse accrued payments, required refunds, reasonable safeguards, or cancellation rights. If such an event materially prevents service for more than 30 consecutive days, either party may terminate the affected service, with a refund of prepaid fees attributable to undelivered service.

Payment obligations already incurred, confidentiality, ownership, applicable data-handling obligations, liability limits, and dispute provisions survive termination as needed to give them effect. These Terms do not create rights for third parties except where applicable law requires them.

Email: support@intuitionmind.ai